Incidents reported on status page for Zanshin Status Page https://status.zanshin.tenchisecurity.com/ https://d1lppblt9t2x15.cloudfront.net/logos/547dc3ebb8e03affb990cce5ce8a2009.png https://status.zanshin.tenchisecurity.com/ en https://status.zanshin.tenchisecurity.com/incident/828237 Wed, 18 Feb 2026 17:52:00 -0000 https://status.zanshin.tenchisecurity.com/incident/828237#82e48bf74cd205e1fc855d1daa560291531bc6757b011f6870f66a89c33e3879 A planned migration of our support solution was initiated today. During the process, a domain configuration conflict occurred, rendering the Knowledge Base and Support Portal inaccessible to users. To ensure immediate service availability, the team performed a full rollback to the original environment. After resolving a technical delay in domain validation (CNAME generation) the connection was successfully re-established. https://status.zanshin.tenchisecurity.com/incident/828237 Wed, 18 Feb 2026 15:50:00 -0000 https://status.zanshin.tenchisecurity.com/incident/828237#c20f74e44af556e6c79f59643eb103157a26f09c98879545afa06791ed0c419b Knowledge Base and ticket opening via portal were unavailable. Email-based ticket submission was not affected. https://status.zanshin.tenchisecurity.com/incident/823478 Thu, 12 Feb 2026 01:00:13 -0000 https://status.zanshin.tenchisecurity.com/incident/823478#49cc134db68742c40a38f4a5d6c0212cb2a71ea2814fdbd968133011331143d2 Maintenance completed https://status.zanshin.tenchisecurity.com/incident/823478 Thu, 12 Feb 2026 00:00:13 -0000 https://status.zanshin.tenchisecurity.com/incident/823478#60b99c41d1e68b991fa776de853883e095ae8beab7db6dae39f991e327ac51b4 We will be deploying fixes to the login-related issue in the environment. During the deployment, users may experience downtime. https://status.zanshin.tenchisecurity.com/incident/823478 Thu, 12 Feb 2026 00:00:13 -0000 https://status.zanshin.tenchisecurity.com/incident/823478#60b99c41d1e68b991fa776de853883e095ae8beab7db6dae39f991e327ac51b4 We will be deploying fixes to the login-related issue in the environment. During the deployment, users may experience downtime. https://status.zanshin.tenchisecurity.com/incident/823460 Wed, 11 Feb 2026 18:16:00 -0000 https://status.zanshin.tenchisecurity.com/incident/823460#f3688142df31821b2f4600482280d0120c073386cc9d0f2d380c7d9ae54fd010 A mitigation action was taken and access was restored. We continue working to ensure that definitive actions are implemented. https://status.zanshin.tenchisecurity.com/incident/823460 Wed, 11 Feb 2026 17:34:00 -0000 https://status.zanshin.tenchisecurity.com/incident/823460#332e7f8b5837637f155b14a9292592fd947c30532f68f61b3e449fbdbecc93cc Some users are experiencing an error when logging in. We are investigating. https://status.zanshin.tenchisecurity.com/incident/769096 Tue, 18 Nov 2025 13:20:00 -0000 https://status.zanshin.tenchisecurity.com/incident/769096#92f12ecfcb440c78a0d303d1bb49c65be540f94840f3135a216c9974fa67b523 The problem was identified: one of the data sources we use, Security Trails, experienced internal issues that removed our payment methods and blocked all calls to its API, drastically reducing the data sources in our ASM scans. Unfortunately, their support took approximately 16 hours to respond to the support request and 18 hours to get them back up and running. We also noticed issues with other accounts we use for testing, research, and even creating new accounts. At the time of this update, the Security Trails status page had not yet been updated. The API is now responding again. We are running the problematic scans again and adding other domain and subdomain data sources to improve the robustness of our scans. https://status.zanshin.tenchisecurity.com/incident/769096 Tue, 18 Nov 2025 13:20:00 -0000 https://status.zanshin.tenchisecurity.com/incident/769096#92f12ecfcb440c78a0d303d1bb49c65be540f94840f3135a216c9974fa67b523 The problem was identified: one of the data sources we use, Security Trails, experienced internal issues that removed our payment methods and blocked all calls to its API, drastically reducing the data sources in our ASM scans. Unfortunately, their support took approximately 16 hours to respond to the support request and 18 hours to get them back up and running. We also noticed issues with other accounts we use for testing, research, and even creating new accounts. At the time of this update, the Security Trails status page had not yet been updated. The API is now responding again. We are running the problematic scans again and adding other domain and subdomain data sources to improve the robustness of our scans. https://status.zanshin.tenchisecurity.com/incident/769096 Mon, 17 Nov 2025 20:30:00 -0000 https://status.zanshin.tenchisecurity.com/incident/769096#0e997cd6fb5a8bef9cb96b464551b51cc34d3b68ab3bcdff5651640ccd3964cd Some of our ASM scans are experiencing instability in queries to data sources that comprise domains and subdomains. This has also affected some Score calculations. Our team is working on it. https://status.zanshin.tenchisecurity.com/incident/769096 Mon, 17 Nov 2025 20:30:00 -0000 https://status.zanshin.tenchisecurity.com/incident/769096#0e997cd6fb5a8bef9cb96b464551b51cc34d3b68ab3bcdff5651640ccd3964cd Some of our ASM scans are experiencing instability in queries to data sources that comprise domains and subdomains. This has also affected some Score calculations. Our team is working on it. https://status.zanshin.tenchisecurity.com/incident/755443 Fri, 07 Nov 2025 02:00:00 -0000 https://status.zanshin.tenchisecurity.com/incident/755443#1a28e773c98de46b6b92f7e192affa8d75f90081db749dc040def38153b5cd5d Maintenance completed https://status.zanshin.tenchisecurity.com/ Fri, 07 Nov 2025 01:00:13 +0000 https://status.zanshin.tenchisecurity.com/#95ba5e0239b6b0d05029cf89ce9ebb413aa38a07c6653a0d87b111cbd02e6f2d Zanshin Portal recovered https://status.zanshin.tenchisecurity.com/ Fri, 07 Nov 2025 00:10:12 +0000 https://status.zanshin.tenchisecurity.com/#95ba5e0239b6b0d05029cf89ce9ebb413aa38a07c6653a0d87b111cbd02e6f2d Zanshin Portal went down https://status.zanshin.tenchisecurity.com/incident/755443 Fri, 07 Nov 2025 00:00:00 -0000 https://status.zanshin.tenchisecurity.com/incident/755443#da33f071f8fce19ab9bee47e1a69e2fbeee18cf4278cedbca6c4b684c5f90ce1 We will be updating our Zanshin Portal infrastructure, and during the update, the portal may be unavailable. https://status.zanshin.tenchisecurity.com/ Thu, 09 Oct 2025 20:30:16 +0000 https://status.zanshin.tenchisecurity.com/#a6274a0b61d7d913e429184c7f96d31eb504b10c0a878e22fe71b1ef98742e16 API User check recovered https://status.zanshin.tenchisecurity.com/ Thu, 09 Oct 2025 20:20:19 +0000 https://status.zanshin.tenchisecurity.com/#a6274a0b61d7d913e429184c7f96d31eb504b10c0a878e22fe71b1ef98742e16 API User check went down https://status.zanshin.tenchisecurity.com/incident/759283 Wed, 28 May 2025 13:37:00 -0000 https://status.zanshin.tenchisecurity.com/incident/759283#08efcb12ef7e22734d5c5d411df1e8c39e0ac24e6fa3d61a6804727d84ca8628 Some customers experienced intermittent connectivity issues with the Zanshin Portal between 10:37 AM UTC-3 and 11:28 AM UTC-3. https://status.zanshin.tenchisecurity.com/incident/759272 Mon, 20 Jan 2025 16:47:00 -0000 https://status.zanshin.tenchisecurity.com/incident/759272#3a8a5a1a974ff8ab3108576d49965615c61172d09f5a6c4ce32a3fed76446bef Zanshin Portal (https://zanshin.tenchisecurity.com/) and Zanshin API are currently down. Our engineering team is actively working to resolve the issue as quickly as possible. https://status.zanshin.tenchisecurity.com/incident/759272 Mon, 20 Jan 2025 16:47:00 -0000 https://status.zanshin.tenchisecurity.com/incident/759272#3a8a5a1a974ff8ab3108576d49965615c61172d09f5a6c4ce32a3fed76446bef Zanshin Portal (https://zanshin.tenchisecurity.com/) and Zanshin API are currently down. Our engineering team is actively working to resolve the issue as quickly as possible. https://status.zanshin.tenchisecurity.com/incident/759272 Mon, 20 Jan 2025 13:41:00 -0000 https://status.zanshin.tenchisecurity.com/incident/759272#af0f713722f5277aa01f5ebdbee18807b977287579e1763b4df9b1fa5018f489 Zanshin is now back online following the recent emergency maintenance. We successfully addressed the issues that caused the temporary downtime, and the platform is currently operating normally. https://status.zanshin.tenchisecurity.com/incident/759272 Mon, 20 Jan 2025 13:41:00 -0000 https://status.zanshin.tenchisecurity.com/incident/759272#af0f713722f5277aa01f5ebdbee18807b977287579e1763b4df9b1fa5018f489 Zanshin is now back online following the recent emergency maintenance. We successfully addressed the issues that caused the temporary downtime, and the platform is currently operating normally. https://status.zanshin.tenchisecurity.com/incident/759283 Tue, 28 May 2024 14:28:00 -0000 https://status.zanshin.tenchisecurity.com/incident/759283#2b9f77b3a5629e1d6f5f979c6cbb797c8eeeb3468ef8f07603b82ac4a58853a2 The issue was caused by intermittent internet traffic disruptions on AWS, affecting connectivity from the SA-EAST-1 region to other AWS regions. The issue has been resolved, and the service is now operating normally.